Customer Success Specialist

$37,440 - $37,440/Yr

Advantage Answering Plus - San Luis Obispo, CA

Full-time - Entry Level

San Luis Obispo, CA

Administrative and Support Services

About the position

The Customer Success Specialist role at Advantage Answering Plus involves providing exceptional service to commercial accounts in the HVAC and maintenance industries. This position requires handling incoming calls, taking messages, and connecting callers with the appropriate personnel to address their emergency situations. The role is full-time and onsite, emphasizing a friendly and professional demeanor in a fast-paced environment.

Responsibilities

• Professionally handling incoming calls
• Greeting callers with a polite and pleasant tone
• Gathering and relaying required information
• Verifying and entering information accurately into the system

Requirements

• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows-based environment
• Ability to type 35 words per minute or more
• Good attendance
• Availability to work one weekend day

Benefits

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance