Customer Success Specialist

$37,440 - $43,680/Yr

Telassist - Chicago, IL

Full-time - Entry Level

Chicago, IL

About the position

The Customer Success Specialist at TelAssist is responsible for providing exceptional customer service by handling incoming calls, greeting callers, and relaying necessary information to assist with emergency situations. This role is crucial in supporting commercial accounts in the HVAC and maintenance industries, ensuring that customers receive timely and effective assistance. The position requires a friendly demeanor and the ability to work in a fast-paced environment, contributing to a passionate team dedicated to customer satisfaction.

Responsibilities

• Professionally handling incoming calls
• Greeting callers with a polite and pleasant tone
• Gathering and relaying required information
• Verifying and entering information accurately into the system

Requirements

• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Ability to type 35 words per minute or more
• Good attendance
• Availability to work one weekend day

Benefits

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance