Unclassified - Longmont, CO
posted 5 months ago
The Customer Success Specialist at Advanced Environmental Monitoring (AEM) plays a pivotal role in ensuring that customers successfully onboard and receive ongoing support for their software applications. This position is integral to the customer lifecycle, providing essential troubleshooting and training across the AEM portfolio. The specialist will work closely with customers to facilitate their onboarding process, guiding them through defined structures and getting started activities until the project is completed. This role is not only about providing support but also about empowering customers to utilize AEM's innovative technologies effectively, ensuring they can navigate the complexities of environmental monitoring solutions. In addition to onboarding, the Customer Success Specialist will support client deployments in collaboration with technical support, technical services, and engineering teams. This collaborative approach ensures that customers receive comprehensive assistance throughout their journey with AEM. The specialist will be responsible for addressing basic technical issues, including troubleshooting software application access, resolving network problems, and navigating security settings that may hinder customer experience. The goal is to enhance customer satisfaction and ensure that clients can leverage AEM's advanced hydrometeorological technologies to their fullest potential. The position requires a proactive approach to customer engagement, with a focus on building strong relationships and understanding customer needs. The specialist will also be involved in training sessions, equipping customers with the knowledge and skills necessary to utilize AEM's products effectively. By fostering a positive customer experience, the Customer Success Specialist contributes to AEM's mission of being the world's essential source for environmental insights, enabling decisive action and positive outcomes for customers and their constituents.