Customer Success Specialist

$46,000 - $900,000/Yr

American Express - Springfield, IL

Full-time - Mid Level

Springfield, IL

Credit Intermediation and Related Activities

About the position

The Customer Success Specialist at American Express Global Business Travel is responsible for managing and growing a portfolio with an annual air volume of up to $900k. This role focuses on developing innovative account management strategies to enhance client relationships and increase profitability through exceptional relationship management and consultative skills.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by proactively identifying and delivering solutions that add value.
• Lead sales efforts to deliver multiple revenue streams and penetrate accounts with a focus on driving transactions, premium revenue, and supplier revenue.
• Develop an in-depth understanding of key business drivers, organizational culture, and competitive position of assigned clients.
• Research the marketplace and competitive products to highlight the value of Amex GBT products.
• Create pricing strategies and contribute to ongoing client P&L management.
• Lead client business planning and review sessions aligning client needs with offerings.
• Enhance Amex GBT's value proposition through policy consultation and technology road mapping.

Requirements

• 3-5 years of experience in the travel industry.
• Ability to identify client needs and develop innovative solutions.
• Strong understanding of the external market and Amex GBT's value proposition.
• Proven success in consultative selling and increasing client profitability.
• High motivation for success and performance.
• Proven innovative problem-solving and strong decision-making skills.
• Excellent prioritization and planning skills to manage workload.
• Strong negotiation skills, including handling objections and achieving mutually beneficial solutions.
• Ability to quickly learn and articulate key product and value services.

Benefits

• Flexible benefits tailored to each country starting on the first day.
• Health and welfare insurance plans.
• Retirement programs.
• Parental leave and adoption assistance.
• Travel perks with deals from major travel providers.
• Global tuition assistance and access to over 20,000 courses.
• Leadership courses and internal job openings.
• Wellbeing resources for mental and emotional health support.