Customer Success Specialist

$40,479 - $40,479/Yr

Magna Pest Solutions - Austin, TX

Full-time - Entry Level

Austin, TX

About the position

Magna Pest Solutions (MPS) is dedicated to delivering an unmatched customer experience, ensuring our customers enjoy total pest peace of mind. We are focused on achieving results through a blend of passion for our customers, innovation, and expertise, positioning ourselves as leaders in preventative pest control. We are currently seeking an experienced and talented Customer Success Representative to join our team and help us maintain our high standards of customer service. This role is crucial in supporting our multi-channel contact operations, which include phone, text, and email communications during normal business hours. As a Customer Success Representative, you will be responsible for providing the highest standards of care to our customers, promoting satisfaction and loyalty. In this position, you will handle both inbound and outbound calls efficiently, ensuring that every customer interaction is valuable. Our team of highly skilled and adaptable hybrid sales representatives is committed to addressing inquiries and proactively reaching out to customers. You will manage the flow of inbound calls routed through our contact center while also engaging in outbound calls to foster relationships, gauge satisfaction, and gather valuable feedback. Additionally, you will respond promptly to customer inquiries via text and email, ensuring that every digital interaction mirrors the quality of our direct communications. Your role will also involve enhancing the customer and sales experience by identifying opportunities for additional subscriptions, services, or sales that could benefit our clients. You will assist existing customers with scheduling, account management, and specific care needs, while also conducting targeted sales calls to potential clients. Handling inquiries related to marketing and customer services will be part of your responsibilities, as well as engaging in customer retention efforts, particularly when addressing cancellation requests. As a communication hub, you will relay specific customer and market needs to relevant departments, keeping a constant watch on market dynamics and customer feedback to adjust sales strategies and enhance service offerings. Your performance will be measured by your reliability, efficiency in communication, and adherence to quality assurance standards, ensuring that we meet the high expectations of our customers. You will also be responsible for maintaining data integrity through accurate call disposition and detailed note-taking, which are essential for refining our approach to customer interactions.

Responsibilities

• Handle both inbound and outbound calls efficiently.
• Manage the flow of inbound calls routed through the contact center.
• Engage in outbound calls to foster relationships and gather feedback.
• Respond promptly to customer inquiries via text and email.
• Identify opportunities for additional subscriptions or services.
• Assist existing customers with scheduling and account management.
• Conduct targeted sales calls to potential clients.
• Handle inquiries related to marketing and customer services.
• Engage in customer retention efforts, particularly with cancellation requests.
• Serve as a communication hub relaying customer and market needs to relevant departments.

Requirements

• 1 year of customer service experience required.
• Outstanding communication skills, both oral and written.
• Ability to work collaboratively with teams across various departments.
• Dependable and self-motivated nature.
• Flexibility to take on additional duties as assigned by leadership.
• Ability to hear, read, speak, and write effectively.

Nice-to-haves

• Experience in sales or customer retention strategies.
• Familiarity with pest control services or industry knowledge.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance