Customer Success Specialist

Linxup - Chesterfield, MO

Full-time - Entry Level

Chesterfield, MO

Ambulatory Health Care Services

About the position

The Customer Success Specialist at Linxup is responsible for building and maintaining relationships with key customers, ensuring they effectively utilize Linxup's telematics software solutions. This role focuses on customer engagement, retention, and growth by providing guidance, sharing best practices, and identifying new opportunities for customers. Success in this position is measured through customer satisfaction, retention rates, and referrals generated from interactions.

Responsibilities

• Deliver a positive Linxup customer experience, ensuring high levels of customer retention.
• Work with clients to establish personal goals and assist them in achieving these goals using our solutions.
• Manage customer expectations and deadlines for a successful onboarding experience.
• Act as an internal and external advocate for customers, navigating processes to achieve the best outcomes.
• Respond to customer inquiries in a positive and consultative manner, escalating issues when necessary.
• Build strong relationships with customers, fleet managers, and business owners to enhance their use of the Linxup platform.
• Monitor customer health and usage to assess risk and apply retention initiatives.
• Recognize trends in the customer lifecycle and collaborate with internal teams to improve the customer experience.
• Establish a trusted advisor relationship with each assigned client.
• Engage proactively with customers to communicate new product features that add value.
• Request and leverage client referrals to support sales efforts.

Requirements

• Bachelor's Degree in Sales, Marketing, Business Administration, or related field required.
• 3+ years of experience in Sales and Marketing roles within a SaaS organization, preferably in customer success or similar roles.
• Strong passion for creating positive customer experiences and delivering value.
• Team-oriented with a collaborative mindset.
• Ability to manage time effectively and prioritize tasks across multiple customers using a CRM.
• Experience in reviewing customer performance data to trigger outreach accordingly.
• Effective communication skills across various channels including phone, email, and in-person interactions.
• Proven ability to build business plans and execute strategic initiatives with customers.
• Comfortable in a fast-paced technology environment, with start-up experience being a plus.
• Demonstrated success in managing customer success and onboarding processes.

Nice-to-haves

• Experience in a metrics-driven environment.
• Previous experience in a role directly managing customer success.

Benefits

• 401(k)
• Dental insurance
• Flextime
• Health insurance
• Paid time off
• Vision insurance