About the position
The Customer Success Specialist at WindBorne plays a crucial role in ensuring the successful execution of contracts and driving customer relationships. This position is integral to the Growth Team, focusing on collaboration across business development, engineering, and finance to achieve strategic success. The specialist will manage contract deadlines, facilitate deliverables, and oversee invoicing, contributing to WindBorne's mission of addressing climate change through operational precision and exemplary contract execution.
Responsibilities
- Drive contract execution by ensuring deliverables, timelines, and technical team engagement stay on track.
- Lead customer meetings to ensure satisfaction, build technical understanding, and align on future deliverables.
- Liaise with external customer end users to scope contract activity and with internal technical stakeholders to ensure feasibility and successful execution.
- Define and implement structured processes for contract lifecycle management, including organizing meetings across Business, Operations, and Meteorology teams.
- Own the propagation of business development strategy in post-purchase stages.
- Coordinate with the Finance team to create and submit invoices through various customer systems.
Requirements
- Obsession with detail and organization.
- Enthusiasm for technical details, including the physics of weather balloons and nuances of AI modeling.
- Project management experience with the ability to manage multiple projects simultaneously.
- Dynamic interpersonal skills and adaptability to customer needs and requests.
- Professional-level written and verbal communication expertise.
- High-level proficiency with MS Office or Google Workspace documents, spreadsheets, and slides.
Nice-to-haves
- Prior experience with government or commercial contract management.
- Prior experience at an early-stage startup.
- Prior experience in sales.
