Customer Success Specialist

$37,440 - $37,440/Yr

Advantage Answering Plus - San Luis Obispo, CA

Full-time

San Luis Obispo, CA

Administrative and Support Services

About the position

The Customer Success Specialist role at Advantage Answering Plus involves providing exceptional customer service by handling incoming calls, assisting callers, and ensuring accurate information is relayed. This position is crucial for supporting commercial accounts in the HVAC and maintenance industries, especially during the busy summer months. The role requires a friendly demeanor and the ability to work in a fast-paced environment, contributing to a passionate team dedicated to customer satisfaction.

Responsibilities

• Professionally handling incoming calls
• Greeting callers with a polite and pleasant tone
• Gathering and relaying required information
• Verifying and entering information accurately into our system

Requirements

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Availability to work one weekend day

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Employee Stock Ownership
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance