Customer Success Specialist

$46,000 - $900,000/Yr

American Express - Lansing, MI

Full-time - Mid Level

Lansing, MI

Credit Intermediation and Related Activities

About the position

The Customer Success Specialist at Amex GBT is responsible for managing and growing a portfolio with an annual air volume of up to $900k. This role focuses on enhancing client relationships and profitability through innovative account management strategies and consultative selling. The specialist will drive growth by identifying client needs and delivering tailored solutions, while also managing pricing strategies and client business reviews.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by proactively identifying and delivering value-added solutions.
• Lead sales efforts to deliver multiple revenue streams and penetrate accounts further.
• Develop an in-depth understanding of key business drivers and organizational culture of assigned clients.
• Research the marketplace and competitive products to highlight Amex GBT's value.
• Create pricing strategies and contribute to ongoing client P&L management.
• Lead client business planning and review sessions to align client needs with offerings.
• Enhance Amex GBT's value proposition through policy consultation and technology road mapping.

Requirements

• 3-5 years of experience in the travel industry.
• Ability to identify client needs and develop innovative solutions.
• Strong understanding of the external market and Amex GBT's value proposition.
• Proven success in consultative selling and increasing client profitability.
• High motivation for success and performance.
• Strong problem-solving and decision-making skills.
• Excellent prioritization and planning skills to manage workload.
• Strong negotiation skills and ability to handle objections.

Nice-to-haves

• Experience with technology road mapping.
• Familiarity with market research and competitive analysis.

Benefits

• Flexible health and welfare insurance plans.
• Retirement programs.
• Parental leave and adoption assistance.
• Travel perks with deals from major travel providers.
• Global tuition assistance and access to over 20,000 courses.
• Wellbeing resources for mental and emotional health support.