Customer Success Specialist

$41,600 - $45,760/Yr

Banko Overhead Doors - Tampa, FL

Full-time - Entry Level

Tampa, FL

Fabricated Metal Product Manufacturing

About the position

The Customer Success Specialist at Banko Overhead Doors is responsible for providing exceptional customer service by addressing customer queries, resolving issues, and supporting the customer care team. This role requires strong analytical skills, effective communication, and a commitment to customer satisfaction. The specialist will also assist in training new hires and contribute to the overall improvement of products and services based on customer feedback.

Responsibilities

• Promptly responding to customer queries via email, phone, and in-person channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers' issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement.
• Maintaining a polite, empathetic, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments for product and service improvement.
• Familiarizing yourself with new products and services as they are introduced.
• Attending meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Requirements

• High school diploma or GED.
• Bachelor's degree in business, communications, or a related field may be advantageous.
• Practical experience with help desk software (i.e. Microsoft Suite) and CRM software.
• Previous experience in a customer service role is preferred.
• Ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• Ability to speak a second language may be advantageous.
• Positive attitude and ability to build relationships with clients.
• Flexibility to work irregular hours when required.
• Superb written and verbal communication skills.