Customer Success Specialist

$65,000 - $70,000/Yr

Dealpath - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Publishing Industries

About the position

Dealpath is seeking a self-motivated Customer Success Specialist to join their team in San Francisco. This entry-level position is designed for individuals interested in starting a career in Customer Success. The role focuses on ensuring customers effectively adopt and utilize the Dealpath platform, providing support and collaboration within the Customer Success team to foster career growth. The position offers opportunities for advancement into roles such as Customer Success Manager or Implementation Manager.

Responsibilities

• Take charge of common platform questions and issues for customers from start to finish.
• Respond to inquiries in a timely manner to help customers optimize Dealpath.
• Develop deep product expertise to become a go-to resource for customers and teammates.
• Collaborate with cross-functional teams to identify areas for improvement in customer service.

Requirements

• Bachelor's degree or higher.
• Strong written and verbal communication skills, with comfort presenting to senior executives.
• Empathy for customers and a passion for helping them.
• Demonstrated ability to manage ambiguity and apply problem-solving skills.
• High attention to detail and accuracy.
• Strong knowledge and proficiency in Excel / Google Sheets.

Nice-to-haves

• Familiarity with Zendesk, Asana, Salesforce, Jira, and SQL.
• Strong interest in a long-term career in Customer Success.
• Prior internship experience supporting Customer Success or Go-to-Market teams.

Benefits

• Medical, dental, & vision insurance coverage
• Flexible Spending Account
• Paid Parental Leave
• 401(k)
• Company sponsored commuter benefits
• Hybrid work policy
• Monthly wellness reimbursement