Customer Success Specialist

West Coast Self-Storage - Beaverton, OR

Full-time - Entry Level

Beaverton, OR

About the position

The Customer Success Specialist at West Coast Self-Storage is responsible for providing exceptional customer service and support to clients in a fast-paced environment. This role involves responding to customer inquiries through various channels and assisting with their storage needs, ensuring a positive experience for all customers.

Responsibilities

• Respond to and follow up with incoming storage inquiries via web chat, SMS text, and 1-800 customer support calls.
• Provide exceptional customer service by assessing customers' storage needs.
• Respond to and follow up with reservations from customer inquiries and third-party storage aggregators.
• Support stores in the network across five states.

Requirements

• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong desire to help customers.
• Ability to self-manage while working independently.
• Familiarity with MS Office products (Excel, Word, Outlook).
• Ability to work weekends and some holidays.

Nice-to-haves

• Previous call center experience.

Benefits

• Competitive hourly wage plus monthly and quarterly bonus potential.
• Medical, dental, and vision insurance.
• Paid sick and vacation leave.
• 401(k)/Roth with matching funds.
• Annual profit sharing.
• Employee discount program.
• Referral program.
• On-the-job training.
• Promotion opportunities!