Customer Success Specialist

Robert Half - Federal Way, WA

Full-time - Entry Level

Federal Way, WA

Administrative and Support Services

About the position

The Customer Success Specialist role at Robert Half is a long-term contract position based in Federal Way, Washington. The specialist will be responsible for managing customer inquiries, troubleshooting issues, and guiding customers through processes in the healthcare sector, ensuring a high level of customer satisfaction and compliance with data privacy regulations.

Responsibilities

• Handle inbound customer calls, addressing their needs and concerns
• Place outbound calls to collect additional information and provide assistance
• Troubleshoot and resolve issues related to customer accounts
• Guide customers through necessary processes, escalating problems to the appropriate teams when needed
• Document all call information in the customer relationship management (CRM) system following standard operating procedures
• Maintain a high degree of confidentiality and compliance with regulations and policies regarding customer data privacy
• Understand and become well-versed in healthcare programs, practices, and services
• Provide feedback to improve the overall customer experience
• Accept ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Requirements

• Must have at least one year of experience in a customer success role.
• Proficient in various computer programs relevant to customer service.
• Familiarity with CRM software and their functions.
• Experience in answering inbound calls and handling customer queries effectively.
• Ability to assist customers with various inquiries and provide solutions in a timely manner.
• Experience in benefit functions related to customer service.
• Comfortable in a heavily outbound call environment.
• Proficient in answering inquiries from customers and providing accurate information.
• Should have a strong background in customer communication and relationship building.
• Ability to resolve customer issues effectively and efficiently.
• Proven track record of providing superior customer service.
• Experience or understanding of the health care industry is advantageous.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan