Customer Success Specialist

$52,500 - $60,500/Yr

Secure California Income Fund - Santa Clara, CA

Full-time - Entry Level

Santa Clara, CA

About the position

The Customer Success Specialist role at Secure California is designed for individuals eager to provide exceptional customer service and support. This entry-level position focuses on understanding customer needs, ensuring satisfaction, and promoting products and services that enhance the customer experience. The role emphasizes continuous learning and teamwork, making it ideal for those looking to grow in the customer service field.

Responsibilities

• Assisting customers in person by determining their unique needs and presenting appropriate products and services.
• Ensuring sales transactions are completed accurately and timely, tailored to customer specifications.
• Informing customers of pricing options, sales promotions, anticipated delays, and installation dates.
• Upselling new products or services to meet customer needs.
• Attending training meetings and virtual conference calls to stay updated on sales and product information.
• Communicating solutions to customers in an empathetic and professional manner.
• Assisting fellow team members in exceeding customer acquisition and sales targets.

Requirements

• 0-3 years of experience as a Customer Success Specialist, Customer Support Representative, or Sales Associate.
• High school diploma or comparable certification.
• Willingness to learn new skills.
• Reliable transportation.

Nice-to-haves

• Impeccable willingness to learn and expand professional skills.
• Natural problem-solver with the ability to manage customer complaints.
• Effective verbal and written communication skills.
• Positive and helpful attitude with customers and co-workers.
• Empathy, patience, and caring demeanor.

Benefits

• Ongoing training and education opportunities.
• Supportive team environment.