Customer Success Specialist

$50,000 - $90,000/Yr

McGraw-Hill

Full-time - Mid Level

Hybrid

Publishing Industries

About the position

The Professional Services Project Manager at McGraw Hill plays a crucial role in providing professional learning services and support for clients utilizing McGraw Hill's math solutions. This position focuses on fostering relationships with educational institutions, ensuring effective implementation of curriculum, and delivering professional learning experiences to educators and administrators. The role requires significant travel and collaboration with school leaders to enhance student success through tailored educational solutions.

Responsibilities

• Develop a relationship with and serve as the primary liaison between the McGraw Hill Math Solutions team and the Allentown School District.
• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, classroom procedures, usage expectations, and timelines.
• Ensure a coordinated and timely launch and full-year implementation across the district and schools.
• Consult with the district regularly to execute the detailed implementation plan.
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, parents, school administrators, and district personnel.
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices.
• Coordinate district-wide initiatives, build internal district capacity, and scale for rapid student growth.
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs.
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity.
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables.
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments.

Requirements

• 5+ years' experience in secondary math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience.
• Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred).
• Bilingual candidate preferred.
• Extraordinary desire to learn and innate drive to help others.
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities.
• Familiarity with major operating systems, browsers, Zoom, the Microsoft Office suite, and Internet concepts is a requirement.
• Motivation to continually reflect, improve, and grow.

Nice-to-haves

• Bilingual proficiency is preferred.

Benefits

• Full range of medical benefits may be provided, depending on the position offered.