Customer Success Specialist

$74,550 - $103,200/Yr

Wolters Kluwer - Clayton, MO

Full-time - Mid Level

Clayton, MO

Publishing Industries

About the position

The Customer Success Specialist - Project Manager at Wolters Kluwer is responsible for managing client license portfolios and ensuring the successful implementation of Business License Services. This hybrid role requires strong project management skills, customer service expertise, and the ability to collaborate with various internal teams to meet client needs and business goals. The Specialist serves as the main point of contact for clients, coordinating onboarding processes and managing project scope, schedule, and resources.

Responsibilities

• Collaborate with business partners and colleagues to assist in project planning and successful onboarding of customers.
• Understand customer needs to ensure satisfaction while meeting business goals.
• Develop and implement a detailed project plan to monitor progress, managing changes in project scope, schedule, and cost.
• Develop project objectives and scopes, involving all relevant stakeholders.
• Interpret and handle system builds of client license portfolios.
• Compile licensing data into internal and client-facing communications.
• Work with service team members to fulfill license research and filing orders.
• Adapt to drive and accommodate varied projects as necessary.
• Create and maintain project documentation and resources specific to projects.
• Participate in organizational activities to meet or exceed company objectives.

Requirements

• Bachelor's Degree in Liberal Arts, Business, Management, or related discipline; OR 5 years of consultative customer service or project management experience if no degree.
• Minimum 3 years of consultative customer service, licensing field, or project management experience.
• Strong project management skills and ability to lead teams.
• Data analysis capabilities and strong MS Excel skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and handle pressure.

Nice-to-haves

• 5 years of consultative customer service and/or account management experience.
• Expert knowledge of CT business practices, processes, products, and services.
• Strong knowledge of process and project management standards.

Benefits

• Competitive salary range of $74,550 - $103,200 per year.
• Hybrid work environment.
• Opportunities for professional development.