Customer Success Specialist

$46,000 - $900,000/Yr

American Express - Boston, MA

Full-time - Mid Level

Boston, MA

Credit Intermediation and Related Activities

About the position

The Customer Success Specialist position at Amex GBT is focused on managing and growing a portfolio with an annual air volume of up to $900k. The role emphasizes innovative account management strategies aimed at increasing profitability and strengthening client relationships. The specialist will leverage consultative skills to drive growth and develop tailored solutions for clients, ensuring the delivery of value and enhancing the company's influence in the travel industry.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by proactively identifying and delivering solutions that add value.
• Lead sales efforts to deliver multiple revenue streams and penetrate accounts.
• Develop an in-depth understanding of key business drivers and organizational culture of assigned clients.
• Research the marketplace and competitive products to highlight Amex GBT's value.
• Create pricing strategies and contribute to ongoing client P&L management.
• Lead client business planning and review sessions aligning client needs with offerings.
• Enhance Amex GBT's value proposition through policy consultation and technology road mapping.

Requirements

• 3-5 years of experience in the travel industry.
• Ability to identify client needs and develop innovative solutions.
• Strong understanding of the external market and Amex GBT's value proposition.
• Proven success in consultative selling and increasing client profitability.
• High motivation for success and performance.
• Strong problem-solving and decision-making skills.
• Excellent prioritization and planning skills to manage workload.
• Strong negotiation skills and ability to handle objections.

Nice-to-haves

• Experience with data analysis and market research.
• Familiarity with travel management software and tools.

Benefits

• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Travel perks with deals from major travel providers
• Global tuition assistance and access to over 20,000 courses
• Wellbeing resources for mental and emotional health support