Customer Success Specialist

$65,000 - $70,000/Yr

City Of Chicago - Elk Grove Village, IL

Full-time - Entry Level

Elk Grove Village, IL

Executive, Legislative, and Other General Government Support

About the position

The Customer Success Specialist will serve as the primary point of contact for customer inquiries within the construction industry, ensuring high-quality support and satisfaction. This role involves coordinating communication between clients and internal teams, managing project timelines, and maintaining detailed records of customer interactions. The ideal candidate will thrive in a fast-paced environment and contribute to the company's commitment to excellence and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries, resolving issues promptly and professionally.
• Coordinate and communicate between clients, construction teams, and other departments to ensure smooth project execution.
• Assist with scheduling and tracking project timelines, ensuring all customer expectations are met.
• Maintain accurate and detailed records in Salesforce of customer interactions and follow up to ensure satisfaction.
• Collaborate with sales partners and internal teams.

Requirements

• Previous experience in customer service or administrative roles (construction industry experience a plus).
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.