Customer Success Specialist

$46,000 - $900,000/Yr

American Express - Trenton, NJ

Full-time - Mid Level

Trenton, NJ

Credit Intermediation and Related Activities

About the position

The Customer Success Specialist at American Express Global Business Travel is responsible for managing and growing a portfolio with an annual air volume of up to $900k. This role focuses on developing innovative account management strategies to enhance profitability and strengthen client relationships. The position emphasizes exceptional relationship management and consultative skills to drive client revenue and deliver tailored solutions that add value to clients.

Responsibilities

• Grow client revenue through exceptional relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by proactively identifying and delivering solutions that add value.
• Lead sales efforts to deliver multiple revenue streams and penetrate accounts.
• Develop an in-depth understanding of key business drivers and organizational culture of assigned clients.
• Research the marketplace and competitive products to highlight the value of Amex GBT products.
• Create pricing strategies and contribute to ongoing client P&L management.
• Lead client business planning and review sessions aligning client needs with offerings.
• Enhance Amex GBT's value proposition through policy consultation and technology road mapping.

Requirements

• 3-5 years of experience in the travel industry.
• Ability to identify client needs and develop innovative solutions.
• Strong understanding of the external market and Amex GBT's value proposition.
• Proven success in consultative selling and increasing client profitability.
• High motivation for success and performance.
• Strong problem-solving and decision-making skills.
• Excellent prioritization and planning skills to manage workload.
• Strong negotiation skills and ability to handle objections.

Nice-to-haves

• Experience with credit card data and confidential client information.
• Knowledge of MI, benchmarking, and technology as value drivers.

Benefits

• Annual Performance Based Incentive based on company performance.
• Sales Incentive Plans for direct sales roles.
• Client Management Incentive Award (CMIA) programs.