Customer Success Specialist

$41,600 - $41,600/Yr

Sun City Garage Doors - Henderson, NV

Full-time - Entry Level

Henderson, NV

101-250 employees

About the position

As a Customer Success Specialist at Sun City Garage Doors, you will play a crucial role in supporting various departments by leveraging your training to optimize the handling of residential garage door leads. This position combines elements of customer service, sales, logistics, product knowledge, leadership, purchasing, and adaptability, all aimed at enhancing customer experiences and driving company growth.

Responsibilities

• Empathize with homeowners facing garage door issues and transform negative situations into positive, memorable experiences.
• Understand our sales process to explain invoices and support field staff in live customer situations.
• Learn market areas by cities and zip codes to route technicians and prioritize lead types to maximize productivity.
• Stay updated on our services and the latest technologies.
• Collaborate effectively with teammates and support the overall vision.
• Assist in ordering and replenishing parts as needed, ensuring attention to detail.
• Thrive in our fast-paced, ever-changing environment.

Requirements

• Strong customer service skills with the ability to empathize and resolve issues effectively.
• Basic understanding of sales processes and ability to explain invoices.
• Knowledge of logistics and ability to learn market areas for efficient routing.
• Familiarity with product offerings and willingness to stay updated on new technologies.
• Leadership qualities to collaborate with teammates and support company vision.
• Attention to detail in purchasing and inventory management.
• Adaptability to thrive in a dynamic work environment.

Nice-to-haves

• Experience in sales or customer service roles.
• Familiarity with the construction or repair industry.

Benefits

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program