Customer Success Specialist

$41,600 - $45,760/Yr

Scrubadub Auto Wash Centers - Natick, MA

Part-time,Full-time - Entry Level

Natick, MA

1-10 employees

Heavy and Civil Engineering Construction

About the position

The Customer Success Specialist at ScrubaDub Auto Wash Centers is responsible for delivering exceptional customer experiences by interacting with customers both in-person and over the phone. This role focuses on resolving customer issues, answering inquiries, and ensuring overall customer satisfaction while maintaining accurate records and staying informed about the company's products and services.

Responsibilities

• Provide top-notch customer service, both in-person and over the phone
• Educate customers about our products and services
• Efficiently troubleshoot and resolve customer concerns
• Maintain accurate customer records in our database
• Stay up-to-date on our evolving products and services
• Assist with our unlimited membership program

Requirements

• Previous experience in customer service, sales, or a related field
• A knack for building strong relationships with customers
• The ability to juggle multiple tasks and prioritize effectively
• A positive and professional attitude
• Excellent written and verbal communication skills
• Proficiency in Outlook, Word, and Excel

Benefits

• Paid holidays
• 401(k)
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance