Customer Success Specialist

$42,640 - $46,800/Yr

Electronics Renewal - Nashville, TN

Full-time - Entry Level

Nashville, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Success Specialist role at Electronics Renewal is a front-line support position focused on providing product and service support to customers. This position involves working closely with Sales and Operations teams to ensure customer inquiries are addressed promptly and effectively. The role is designed for individuals looking to grow into account management, data analytics, or operations support roles.

Responsibilities

• Respond to customer inquiries and requests via telephone and email in a timely fashion
• Complete wrap up work on each call using Zendesk software
• Work cross functionally with the relevant internal teams to ensure customer needs are being met
• Enter and update sales and purchase orders and other internal systems
• Escalate inquiries and requests as necessary
• Perform research to answer customer inquiries and requests
• Meet quantitative performance metrics as outlined
• Keep customer accounts current
• Take on account management tasks
• Other duties as assigned

Requirements

• High school diploma or general education degree (GED)
• 1-2 years of customer service experience or work history in related industry
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Experience working with Zendesk
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Proven problem solver
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

Nice-to-haves

• Experience in e-commerce

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance