Customer Success Specialist

$47,840 - $52,000/Yr

Hexagon Roofing - Los Angeles, CA

Part-time,Full-time - Entry Level

Los Angeles, CA

About the position

Hexagon Roofing Inc. is seeking a dedicated Dispatch Coordinator to join our team in Los Angeles, CA. As a leading roofing company, we pride ourselves on delivering high-quality roofing solutions to our valued clients. The Dispatch Coordinator will play a pivotal role in our operations by ensuring efficient scheduling and dispatching of calls and emails, while also monitoring salesman activity with clients. This position is crucial for optimizing our logistical operations and ensuring timely project completions. In this role, you will be responsible for front-line interaction with customers and sales, handling online inquiries and phone calls, and managing the daily schedule and dispatch. You will maintain clear and effective communication with field personnel and proactively resolve logistical challenges that may arise during projects to keep operations running smoothly. Coordinating timely arrivals and ensuring efficient job completions will be key aspects of your responsibilities. If you are a detail-oriented and organized professional with a passion for delivering outstanding service, we want to hear from you!

Responsibilities

• Ensure efficient scheduling and dispatching of calls and emails.
• Monitor salesman activity with clients.
• Handle front-line interaction with customers and sales.
• Manage online inquiries and phone calls.
• Oversee daily schedule and dispatch operations.
• Maintain clear and effective communication with field personnel.
• Proactively resolve logistical challenges during projects.
• Coordinate timely arrivals and efficient job completions.
• Ensure exceptional customer service.

Requirements

• Previous experience in dispatching and customer success or customer service is preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Proficiency in using dispatching software and tools.
• Ability to work under pressure and adapt to changing circumstances.
• Proficiency in working with computers and the ability to learn, navigate, and use designated software programs as required to perform job functions.
• Strong verbal and written communication skills.