Customer Success Specialist

$55,000 - $55,000/Yr

Fleetrock - Quakertown, PA

Full-time - Entry Level

Quakertown, PA

Professional, Scientific, and Technical Services

About the position

The Customer Success Specialist at Fleetrock, LLC is a pivotal role aimed at enhancing customer satisfaction and driving new customer acquisition. This position involves onboarding new customers, providing training on the platform, and understanding client needs to offer tailored solutions. The specialist will work closely with the Customer Success Leadership team to support existing customers and contribute to the company's growth in the fleet management software industry.

Responsibilities

• Onboarding new Customers
• Travel onsite to customer locations to train them on the platform
• Understanding client needs and offering solutions and support
• Building pipelines and maintaining databases

Requirements

• Bachelor's degree in Management or equivalent work experience
• Excellent written, oral, and communication skills
• Proficiency with computers, web-based platforms, and basic analysis
• High energy, goal-oriented individual

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance