Unclassified - Longmont, CO
posted 6 months ago
The Customer Success Specialist at Advanced Environmental Monitoring (AEM) plays a pivotal role in ensuring that customers successfully onboard and receive ongoing support for their software applications. This position is integral to the customer lifecycle, providing essential training and troubleshooting assistance to clients utilizing AEM's innovative hydrometeorological technologies and services. The specialist will work closely with various teams, including technical support, technical services, and engineering, to facilitate a seamless experience for customers from the initial onboarding phase through to project completion. In this role, the Customer Success Specialist will be responsible for guiding customers through the onboarding process, which includes understanding their needs, setting up the necessary software applications, and ensuring that they are equipped to utilize the technology effectively. The specialist will also provide ongoing support, addressing any issues that arise and offering solutions to enhance the customer experience. This position requires a proactive approach to customer engagement, ensuring that clients feel supported and valued throughout their journey with AEM. The ideal candidate will possess strong communication skills, a technical background, and a passion for customer service. They will be expected to develop a deep understanding of AEM's product offerings and be able to convey this knowledge to customers in a clear and concise manner. The Customer Success Specialist will also play a key role in gathering customer feedback to inform product development and improve service delivery, ultimately contributing to AEM's mission of providing essential environmental insights.