Customer Success Specialist

Robert Half - Greenville, SC

Full-time - Entry Level

Greenville, SC

Administrative and Support Services

About the position

The Customer Success Specialist role at Robert Half in Greenville, SC focuses on delivering exceptional customer service, managing customer records, and processing orders. This position offers a contract-to-permanent employment opportunity, emphasizing customer retention and satisfaction through effective communication and problem-solving skills.

Responsibilities

• Efficiently handle customer inquiries, building a relationship with each customer.
• Accurately process customer orders, including order entry, additions, deletions, and other changes.
• Utilize customer specific operating portals for order management and customer inquiry activities.
• Ensure customer retention and satisfaction by researching and resolving order management discrepancies and customer complaints.
• Take full responsibility for troubleshooting and resolving customer inquiries.
• Maintain up-to-date and accurate customer records.
• Leverage skills in SAP, Customer Support, and Customer Success Management to enhance customer experience.

Requirements

• Proficiency in SAP is a must for effective management of customer data and processes.
• Strong customer support skills are required to address and resolve customer issues promptly and professionally.
• Demonstrated experience in customer success management is necessary to ensure customer satisfaction and retention.
• Comprehensive understanding of customer success principles and practices is critical for driving customer value and growth.
• Proficiency in order entry is essential for managing and tracking customer orders efficiently.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan