Customer Success Specialist

$41,600 - $45,760/Yr

Banko Overhead Doors - Tampa, FL

Full-time - Entry Level

Tampa, FL

Fabricated Metal Product Manufacturing

About the position

Banko Overhead Doors is seeking a friendly and analytical Customer Success Specialist to enhance our customer care team. This role involves addressing customer inquiries, resolving issues, and providing training to new hires while supporting department management. The ideal candidate will be passionate about customer service and demonstrate excellent time management skills, acting as a brand ambassador to ensure customer satisfaction.

Responsibilities

• Promptly responding to customer queries via email, phone, and in-person channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers' issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement.
• Maintaining a polite, empathetic, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments for product and service improvement.
• Familiarizing yourself with new products and services as they are introduced.
• Attending meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Requirements

• High school diploma or GED.
• Bachelor's degree in business, communications, or a related field may be advantageous.
• Practical experience with help desktop software (i.e. Microsoft Suite) and CRM software.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.
• Superb written and verbal communication skills.

Nice-to-haves

• Bachelor's degree in business, communications, or a related field.
• Ability to speak a second language.