Openeye - Liberty Lake, WA
posted 3 months ago
OpenEye, a rapidly growing technology company, is seeking a Customer Success Specialist who is hands-on, enthusiastic, and passionate about customer engagement. This role is critical as it involves being on the frontline initially and transitioning to building an Enterprise Customer Success team over time. The specialist will be measured on key performance indicators such as revenue growth, customer satisfaction, and retention for the company's most important accounts. The primary responsibility will be to manage programs that engage, retain, and grow Enterprise customers, ensuring they fully utilize OpenEye's solutions. The Customer Success Specialist will strategically identify ways to measure and improve customer adoption, training, cross-selling, upselling, and retention. The goal is to ensure that customers feel valued and satisfied with OpenEye's products and services. The ideal candidate should have a background in security, be detail-oriented, and possess excellent communication skills to convey findings to both internal and external stakeholders. In this role, the specialist will drive customer adoption by developing a deep understanding of clients, conducting proactive outreach, and providing business analytics. They will own enterprise customer retention by monitoring client health statuses and ensuring revenue growth. Additionally, the specialist will optimize processes, build customer advocates, and act as a conduit for issues affecting enterprise customers, ensuring effective problem resolution. Collaboration with cross-functional teams such as Marketing, Sales, and Product will be essential to drive customer success initiatives and prioritize customer feedback on the product roadmap.