Customer Success Specialist

Nbc Sports - Orlando, FL

Full-time - Entry Level

Orlando, FL

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Success Specialist at NBC Sports Next plays a crucial role in managing existing accounts within the Golf group, focusing on maximizing client satisfaction, account retention, and the adoption of NBC Sports Next's suite of products and services. This position involves effective communication, relationship building, and strategic initiatives to enhance customer experiences and drive product usage.

Responsibilities

• Provide ongoing and effective communication of account status to manage customer expectations.
• Develop customer relationships that promote retention and alignment of client goals.
• Drive adoption of the 6 core products including Platform, Plus, Answers, Technology, Premium Marketing, and ClubBuy.
• Implement strategic business initiatives to expand the range of offerings for our customers.
• Work with Partners to support and help develop plans to operate their business daily.
• Review performance of distribution channels and recommend pricing and yield strategies to increase partners' revenue.
• Ensure a positive, consistent customer experience and successful first year on the D2C platforms.
• Work collaboratively with other teams, specifically the greater GolfNow Sales team, Activations, and Plus Business Services team.

Requirements

• 1+ years of relevant work experience
• Exceptional interpersonal skills with excellent verbal and written communication skills
• Organized and detail-oriented
• Ability to establish and maintain a high level of team trust and confidence
• Ability to deliver on the responsibilities of the role and respond to inquiries in a timely manner

Nice-to-haves

• Bachelor's Degree in advertising, marketing, business, or a related field preferred
• Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast-paced, deadline-driven environment
• Demonstrated ability to adapt, learn new skill sets, and gain a thorough understanding of operational challenges
• Exceptional time management and problem-solving skills
• Self-motivated and curious
• Strong team player
• Ability to handle multiple projects simultaneously
• E-Marketing Experience
• Client Management Experience
• Sales development and/or strategy experience a plus
• Online distribution experience a plus