Customer Success Specialist

$35,000 - $50,000/Yr

Personal Trainer Food - Fort Worth, TX

Full-time - Entry Level

Remote - Fort Worth, TX

Social Assistance

About the position

The Customer Success Specialist at Personal Trainer Food plays a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries and concerns through various communication channels. This position involves collaborating with senior leadership to enhance customer retention strategies and improve the overall customer experience through technology and workflow automation.

Responsibilities

• Provide outstanding service to current and potential customers via phone, email, chat, and social media.
• Resolve issues related to orders, shipping, reviews, product inquiries, and account management.
• Collaborate with the Social Media/Marketing Team on customer loyalty and retention strategies.
• Leverage advanced software tools to improve efficiency and enhance the customer journey.
• Assist with special projects for senior leadership that require technical know-how.
• Implement technology improvements to enhance customer interactions.

Requirements

• Strong communication skills with a natural talent for connecting with others.
• A college degree in a business-related field or equivalent experience preferred.
• Strong computer and software skills.
• Professionalism and a positive attitude.

Nice-to-haves

• Experience in software implementation or technical projects.
• Previous experience in customer service or related fields.

Benefits

• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources