Customer Success Specialist

$52,500 - $60,500/Yr

Secure California Income Fund - San Jose, CA

Full-time - Entry Level

San Jose, CA

About the position

The Customer Success Specialist role is focused on providing exceptional customer service and support, ensuring customer satisfaction through effective communication and problem-solving. This entry-level position offers training and opportunities for professional growth while emphasizing the importance of understanding customer needs and delivering tailored solutions.

Responsibilities

• Assisting customers in person by determining their unique needs and presenting appropriate products and services.
• Ensuring sales transactions are completed accurately and timely, catering to the customer's specifications.
• Informing customers of pricing options, sales promotions, anticipated delays, and installation dates.
• Upselling new products or services to benefit the customer's needs.
• Attending training meetings and virtual conference calls to stay updated on sales and product information.
• Communicating solutions to customers in an empathetic, professional, and courteous manner.
• Assisting fellow Customer Success Specialists and Sales team members in exceeding customer acquisition and sales targets.

Requirements

• 0-3 years of experience as a Customer Success Specialist, Customer Support Representative, or Sales Associate.
• High school diploma or comparable certification.
• Willingness to learn new skills.
• Reliable transportation.

Nice-to-haves

• Experience in sales or customer service roles.
• Strong verbal and written communication skills.
• Ability to manage customer complaints effectively.

Benefits

• Ongoing training and education opportunities.
• Supportive work environment that encourages professional growth.