Customer Success Specialist

$52,500 - $60,500/Yr

Secure California Income Fund - Hayward, CA

Full-time - Entry Level

Hayward, CA

About the position

The Customer Success Specialist role is focused on delivering exceptional customer service and support within the business consulting industry. This position is designed for individuals who are eager to learn and grow in their customer service careers while ensuring customer satisfaction through effective communication and problem-solving. The role emphasizes teamwork, continuous education, and a commitment to meeting customer needs.

Responsibilities

• Assisting customers in person by determining their unique needs and presenting appropriate products and services.
• Ensuring sales transactions are completed accurately and timely, tailored to customer specifications.
• Informing customers of pricing options, sales promotions, anticipated delays, and installation dates.
• Upselling new products or services to benefit customer needs.
• Attending training meetings and virtual conference calls to stay updated on sales and product information.
• Communicating solutions to customers in an empathetic and professional manner.
• Assisting fellow team members in exceeding customer acquisition and sales targets.

Requirements

• 0-3 years of experience as a Customer Success Specialist, Customer Support Representative, or Sales Associate.
• High school diploma or comparable certification.
• Willingness to learn new skills.
• Reliable transportation.

Nice-to-haves

• Experience in sales or customer service roles.
• Strong verbal and written communication skills.
• Problem-solving abilities.

Benefits

• Ongoing training and education opportunities.
• Supportive team environment.
• Career growth potential.