Customer Success Specialists (CSS), Security

Cisco - Durham, NC

Full-time - Senior

Durham, NC

Computer and Electronic Product Manufacturing

About the position

The Customer Success Specialist (CSS) role at Cisco Systems is a strategic and technical position focused on engaging with customers to enhance their adoption of Cisco products and solutions. This role is part of the Cisco Customer Experience (CX) organization and requires a deep understanding of security architecture, particularly in areas such as Integrated Security Operations and Zero Trust Network Access. CSSs act as subject matter experts, providing consultative solutions and driving business outcomes through effective customer engagement and collaboration with internal teams.

Responsibilities

• Conduct targeted consultative sessions and interactive technical presentations to increase product awareness and drive software adoption.
• Utilize deep technical knowledge and business acumen to provide consultative solutions and ensure successful customer engagements.
• Identify and mitigate renewal risks associated with low technical adoption to ensure successful product integration.
• Collaborate with Account teams, Customer Success, and Partners to enhance customer adoption and address product concerns.
• Provide feedback to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.
• Guide customers on deployment decisions and long-term business outcomes, developing onboarding and adoption journeys.

Requirements

• 7-10 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to the security domain.
• Expert-level technical knowledge in Zero Trust Network Access, Secure Firewall, and Cloud Security SecOps.
• Minimum two of the following Cisco Security Suites: Breach Protection Suite, User Protection Suite, or Cloud Protection Suite.
• Proven experience engaging with key customers and applying industry best practices to drive successful outcomes.
• Delivered consultative sessions and interactive technical presentations.

Nice-to-haves

• Expert-level knowledge of integrating across multiple architectures.
• Demonstrated success with complex technologies and conducting high-risk architecture reviews.
• Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP.
• Expertise in automation, including leveraging APIs and programmability.

Benefits

• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance