Customer Success Training & Education Specialist

$45,000 - $60,000/Yr

Allworknow - Woodbridge Township, NJ

Full-time - Mid Level

Woodbridge Township, NJ

About the position

The Customer Success Training & Education Specialist at Allwork is a vital role focused on ensuring customers effectively understand and utilize the AllWork platform. This position involves educating new users, supporting existing customers, and providing internal teams with the necessary knowledge to succeed. The specialist will conduct training sessions, create educational materials, and act as the primary expert on the platform, ultimately driving user satisfaction and retention.

Responsibilities

• Collaborate with Customer Success Managers to identify opportunities for deeper customer engagement and platform utilization.
• Conduct live product demonstrations and training sessions for new and existing users, showcasing key features and benefits of the AllWork platform.
• Serve as a product expert, staying informed about all technology updates and releases to provide accurate and timely training.
• Answer user questions during live training and ensure timely follow-up on unanswered queries in collaboration with Customer Success Managers.
• Develop shareable resources, such as product one-pagers, FAQs, feature walkthroughs, and other educational materials, ensuring all resources remain current and relevant.
• Create engaging training videos and bite-sized instructional content for on-demand access by platform users.
• Utilize tools such as Zoom, Microsoft Teams, and other digital platforms to deliver high-quality virtual training experiences.
• Partner with the marketing and product teams to support the rollout of new features and functionality, ensuring seamless adoption by users.
• Promote the AllWork platform, contributing to a positive customer experience and driving long-term user satisfaction.
• Maintain an organized schedule of training sessions to ensure consistent engagement with all customers.

Requirements

• Bachelor's degree in a relevant field.
• Strong understanding of SaaS technology, with the ability to learn and adapt quickly to new systems.
• Proven experience in product knowledge training for web-based and mobile platforms.
• Exceptional verbal communication and interpersonal skills, with a natural ability to engage and build trust with customers.
• Experience in content creation, including video tutorials and written resources, with excellent organizational skills for online documentation.

Nice-to-haves

• Proficiency in tools such as HubSpot, Microsoft 365, Scribe, and Canva is preferred but not required.
• Ability to pivot and solve problems quickly in a fast-paced, customer-centric environment.