Customer Success & Training Manager

$56,098 - $112,590/Yr

Oracle - Boston, MA

Full-time - Mid Level

Boston, MA

Publishing Industries

About the position

The Customer Success & Training Manager will play a pivotal role in ensuring that hotels across North America maximize the value of Oracle's solutions. This position combines customer success with mentorship and development, focusing on delivering impactful training and fostering team engagement. The ideal candidate will be a proactive leader who builds strong relationships, analyzes performance data, and motivates teams to achieve their full potential.

Responsibilities

• Act as the strategic partner for a portfolio of hotels, ensuring they achieve maximum results with upsell solutions.
• Lead engaging, hands-on training sessions that equip hotel teams with the skills and confidence to succeed.
• Analyze performance data to provide consultative recommendations that enhance upselling programs.
• Create an environment of motivation and growth by coaching teams and sharing best practices.
• Collaborate with internal teams to refine training materials and provide feedback on product enhancements.

Requirements

• Prior experience in hospitality (e.g., revenue management, operations, or customer success).
• Proven ability to lead effective, engaging training sessions.
• Strong data analysis skills to transform insights into impactful recommendations.
• Passion for customer success and building long-term relationships.
• Natural coaching ability to inspire teams and foster collaboration.
• Excellent written and verbal communication skills.

Nice-to-haves

• Prior experience in delivering measurable revenue gains or operational improvements in a customer success or hospitality-focused role.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation and paid time off
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance