Customer Supply Chain Specialist

Gordon Food Service - Wyoming, MI

Full-time - Mid Level

Wyoming, MI

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Supply Chain Specialist at Gordon Food Service is responsible for overseeing and optimizing supply chain operations for Managed Accounts and Segments across North America. This role focuses on creating efficiencies, implementing continuous improvement processes, and fostering strong relationships with internal and external customers to ensure demand and inventory requirements are met, maximizing service levels and customer satisfaction.

Responsibilities

• Develop and nurture positive relationships with both internal and external customers, acting as a trusted advisor and primary point of contact.
• Educate and influence customers on the importance of supply chain planning.
• Keep customers informed of inventory status, potential delays, and other relevant information, ensuring transparency and responsiveness.
• Manage supply chain processes of assigned partners that may span across multiple distribution centers.
• Proactively identify and mitigate potential supply chain disruptions, developing and implementing contingency plans to ensure business continuity.
• Develop and implement inventory management strategies to minimize costs while ensuring product availability and meeting customer service level agreements.
• Work closely with cross-functional teams to ensure seamless execution of supply chain strategies.
• Coordinate market intelligence for stakeholders for supply chain planning needs to drive continuous improvement with customer in-stock performance, days on hand, and product loss.
• Analyze processes and performance metrics to identify opportunities for continuous improvement and optimization within the supply chain.
• Attend customer business reviews to drive accountability for supply chain performance.
• Continuously research and adopt new technologies, methodologies, and best practices to maintain a competitive edge in supply chain management.
• Perform other duties as assigned.

Requirements

• Strong human relations skills to lead conversations and develop relationships across departments.
• Self-directed with the ability to manage distractions and prioritize tasks effectively.
• Basic mathematical knowledge including addition, subtraction, multiplication, division, and percentages.
• Excellent written, verbal, organizational, and communication skills.
• Ability to multitask, prioritize, and execute efficient work processes.
• Knowledge of supply chain management principles and methods for demand, replenishment, and supplier relations.
• Understanding of customer service principles and processes.

Nice-to-haves

• Experience in supply chain management or logistics roles.
• Familiarity with inventory management systems and technologies.
• Proven problem-solving skills and ability to develop solutions to complex problems.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Support for reasonable accommodation requests due to disabilities.