Campbell Soup - Charlotte, NC
posted 3 months ago
The Customer Supply Chain Team Lead position is a pivotal role within our organization, primarily responsible for ensuring an efficient and effective customer service operation related to the order management process. This role is crucial for the daily execution of key goals and metrics, focusing on both Campbell's and customer perspectives. The Team Lead will collaborate with Campbell's enterprise cross-functional business partners to achieve critical metrics such as Order Fill, Case Fill, On Time Delivery, and Must Arrive by Date. This position not only involves managing the order management process but also entails the development and management of direct reports, ensuring that the team meets the service needs of our customers. In this role, the Team Lead will work closely with individual team members to meet defined targets on supply chain metrics that are deemed critical to the business relationship with customers. The position requires direct interaction with customers and Campbell's internal business partners to resolve critical business issues related to customer service and order management. The Team Lead will also be responsible for building organizational capability, which includes setting direction, development, and performance management for direct reports. Addressing issues that impact customer service and seeking resolution tactics will be a key part of the role, which may involve leveraging the cross-functional expertise available within the Customer Service Center. Additionally, the Team Lead will collaborate with the Senior Manager of Customer Supply Chain on projects aimed at proactively resolving issues affecting the entire service center. This includes analyzing and evaluating alternative solutions to respond to both internal and external customer requests regarding lead time exceptions, special events, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions, and product availability, all while adhering to departmental and corporate guidelines.