Customer Support Associate (No Outbound Calls) Wise, VA
Foundever - Keokee, VA
posted 4 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. The primary function of this role is to serve as the first point of contact for clients, delivering professional and high-quality customer service. The position involves handling inbound service calls, which means there is no cold calling involved. Employees will be responsible for driving customer satisfaction through various communication channels, including voice, chat, and email. The role requires navigating through multiple systems and tools to assist customers effectively. Foundever is committed to investing in its employees by providing paid training and ongoing skill development opportunities. In fact, 84% of the company's managers are promoted from within, highlighting the potential for career advancement within the organization. The work environment at Foundever is designed to support employees' financial, physical, and mental well-being. The company emphasizes the importance of compassion and empathy in customer interactions, ensuring that employees feel a sense of purpose in their roles. With a culture built on over 35 years of industry-leading experience, Foundever aims to create a positive employee experience while delivering exceptional service to its clients. The company supports over 9 million customer conversations daily in more than 60 languages across 45 countries, combining innovative thinking and digital solutions with the expertise of its workforce.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
