Customer Support - Client Success Manager

$60,000 - $60,000/Yr

Unclassified - Milwaukee, WI

Full-time - Mid Level

Milwaukee, WI

About the position

Clinic Growth Accelerator in Milwaukee, WI is seeking a full-time Customer Support - Client Success Manager to join our dynamic team. This role is essential in bridging the gap between our marketing team and our clients, ensuring that our customers receive the highest level of service and support as they navigate their marketing journey with us. As a Customer Support - Client Success Manager, you will be responsible for guiding clients through the onboarding process, utilizing video conferencing tools to familiarize them with our systems and processes. You will conduct weekly marketing reviews to assess progress and make necessary adjustments, fostering a collaborative environment that encourages client success. In this position, you will leverage your social media expertise to assist clients in promoting their services effectively. Your role will involve using platforms like Facebook to enhance their visibility and connect with potential patients. Your excellent communication skills will be vital in building and maintaining strong relationships with clients, ensuring they feel supported and valued throughout their experience with us. You will be part of a passionate team dedicated to health and wellness, and your contributions will directly impact the growth and success of our clients' practices. This full-time position operates Monday through Friday, from 9 am to 5 pm Central Standard Time. We pride ourselves on our supportive work culture, where every employee's input is valued, and we strive to create an environment that promotes both personal and professional growth. If you are driven to succeed and eager to make a difference in the lives of our clients, we encourage you to apply for this exciting opportunity!

Responsibilities

• Guide clients through the onboarding process using video conferencing tools.
• Conduct weekly marketing reviews with clients to assess progress and make adjustments.
• Assist clients in utilizing social media platforms like Facebook to promote their services.
• Provide excellent customer service and support to clients throughout their marketing journey.
• Build and maintain strong relationships with clients to ensure their satisfaction and success.

Requirements

• Proficiency with Facebook and other social media platforms.
• Excellent phone and video conferencing skills, particularly with Zoom.
• Strong communication and customer service skills.
• Ability to organize and prioritize tasks effectively.
• A passion for health and wellness.

Benefits

• Competitive salary of $60,000 + $10,000 in annual bonuses.
• Flexible time off.
• Dynamic work culture.
• Team travel and vacation opportunities.