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Hippo Insurance - Austin, TX
posted 4 days ago
About the position
Hippo is looking a Customer Support Coordinator to join our exciting team on Monday, January 27, 2025. We're seeking compassionate support professionals who are willing to think outside the box and add a whole new approach to taking care of our valued customers. This position will work hand-in-hand with our Sales and Underwriting teams to create an amazing customer experience. We believe in nurturing talent organically and providing our team members with the tools they need to succeed and grow. As a Customer Support Coordinator, you'll start your journey with a robust training program in customer service excellence and insurance fundamentals. We will also INVEST in you by helping you attain your Property & Casualty insurance license in multiple states which can lead to a lot more opportunities throughout the company in various areas. We are committed to the professional development of our employees and offer clear pathways for career advancement.
Responsibilities
- Provide an unparalleled customer support experience via phone, chat, and email
- Spend your day dedicated to exceeding the expectations and requirements of our customers
- Process customer service requests quickly and thoroughly
- Treat our customers with the Platinum Rule, 'Treat others how they want to be treated'
- Collaborate with our customers on topics such as billing, contact information, payment request and policy level adjustments
Requirements
- 2+ years of experience in a customer-facing role or in a call center environment
- Prior experience in insurance is desired but not required, training is provided
- Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce a plus
- Excellent oral and written communication skills
- Property and Casualty (P&C) license is highly preferred but not required
- Flexible and willing to do what is needed to get great work done
- A natural inclination to work within a culture that is fast-paced and dynamic
Benefits
- Compensation - Hippo offers a non-negotiable competitive hourly rate of $21.60/hr
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families
- 401(k) retirement plan
- Short & long-term disability
- Employer-paid life insurance
- Flexible Spending Accounts (FSA) for health and dependent care
- Employee Assistance Program (EAP)
- Equity - This position is eligible for equity compensation
- Training and internal career growth opportunities
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
