Customer Support Director
Doorloop•Miami Beach, FL
468d
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About The Position
The Customer Support Director at DoorLoop is responsible for leading and overseeing the Customer Support function, ensuring exceptional service delivery while driving scalability and operational efficiency. This role involves managing a tiered support system, collaborating with team leads, and implementing long-term strategies to enhance customer satisfaction and team performance. The director will also focus on process optimization, cross-functional collaboration, and the integration of customer feedback into product improvements.
