About the position
The Customer Support Engineer (CSE) at KLA is primarily responsible for customer service activities associated with preventive maintenance (PM), updating, fixing, diagnosing, and repairing highly complex semiconductor equipment at customer sites. This role is crucial as it represents the company to the customer and assumes accountability for customer satisfaction with the service provided. The CSE ensures the operational quality of system equipment and coordinates actions with customers to minimize downtime, which is critical in the semiconductor manufacturing ecosystem where KLA operates. The CSE will provide service support specifically for Intel in Oregon, which involves tool repair, customer management, and performing all associated logistics tasks. A successful CSE will possess strong troubleshooting skills and be proficient in working on semiconductor equipment within a cleanroom environment. Self-motivation and a drive to provide the best support for KLA customers are essential traits for this position. Additionally, the CSE must demonstrate excellent written and verbal communication skills, as effective communication with customers, co-workers, and management is critical to the role. KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, and the CSE plays a vital role in maintaining the high performance and productivity of KLA's products through a flexible portfolio of services. The company emphasizes innovation and invests significantly in research and development, making this position an exciting opportunity for those looking to tackle challenging problems in a dynamic environment.
Responsibilities
- Perform preventive maintenance, updates, fixes, diagnostics, and repairs on complex semiconductor equipment at customer sites.
- Represent KLA to customers and ensure customer satisfaction with service.
- Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
- Provide tool repair and customer management support for Intel in Oregon.
- Perform all associated logistics tasks related to service support.
- Demonstrate strong troubleshooting skills in a cleanroom environment.
- Communicate effectively with customers, co-workers, and management.
Requirements
- Bachelor's Level Degree in a relevant field.
- 0 years of related work experience.
- Proficiency in troubleshooting semiconductor equipment.
- Ability to work in a cleanroom environment.
- Excellent written and verbal communication skills.
Nice-to-haves
- Experience in semiconductor manufacturing or related fields.
- Familiarity with customer service best practices.
- Knowledge of KLA products and services.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and other voluntary benefits.
- 401(K) plan with company matching.
- Employee stock purchase program (ESPP).
- Student debt assistance.
- Tuition reimbursement program.
- Development and career growth opportunities.
- Financial planning benefits.
- Wellness benefits including an employee assistance program (EAP).
- Paid time off and paid company holidays.
- Family care and bonding leave.
