Customer Support Lead
Science Exchange•San Francisco, CA
470d•$130,000 - $150,000•Remote
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About The Position
The Customer Support Lead is a senior management role responsible for overseeing a customer support team within the SaaS industry. This position requires a blend of leadership and hands-on customer support experience, focusing on achieving high performance KPIs and enhancing customer satisfaction. The ideal candidate will manage ticketing queues, resolve complex customer issues, and collaborate with cross-functional teams to improve processes and workflows.
