Customer Support Manager

$55,000 - $60,000/Yr

3 Men Movers - Houston, TX

Full-time - Mid Level

Houston, TX

Truck Transportation

About the position

The Customer Support Manager at 3 Men Movers will enhance client and driver experiences while overseeing weekend operations and managing corporate client relationships. This role is crucial for ensuring successful job bids across Texas and requires travel to various locations.

Responsibilities

• Supervise Customer Experience during weekend operations and resolve escalated issues.
• Build and maintain relationships with corporate clients, oversee project execution, and evaluate job bids.
• Participate in daily morning huddles and lead weekend sessions.
• Manage operations across Texas, ensuring quality service and client satisfaction.

Requirements

• Experience in hospitality or customer service with leadership skills.
• Strong organizational and communication abilities.
• Team-leading capability in a fast-paced environment.
• Spanish proficiency is a plus.

Benefits

• 401(k) matching
• Health insurance (80% covered)
• Paid time off (PTO)
• Profit sharing eligibility in 2025
• Year-end bonus