Customer Support Master Craftsperson

Gulfstream Aerospace - Savannah, GA

Full-time - Mid Level

Savannah, GA

Transportation Equipment Manufacturing

About the position

The Customer Support Master Craftsperson at Gulfstream is a technical expert responsible for performing repairs and installations on in-service aircraft with a high degree of accuracy and timeliness. This role requires independent functioning within a team-oriented environment and may involve leadership responsibilities. The position emphasizes troubleshooting, problem-solving, and the development of training programs for technicians.

Responsibilities

• Perform technical functions such as correct methods of in-service installations, repairs/mods, and refurbishments.
• Troubleshoot any problem areas on in-service aircraft to determine cause and pursue preventative actions.
• Assist in problem solving to establish or correct planning methods for in-service aircraft refurbishments and installations efficiently.
• Interact with Engineering, Product Support Engineering, and Quality Control to troubleshoot problems and implement solutions.
• Organize, develop, and administer the Employee Skills Development Program.
• Identify and develop training requirements for tooling, test equipment, and other areas.
• Plan, schedule, and complete tasks to meet service/delivery schedules.
• Assist management with supervision and instruction of technicians in proper procedures and techniques.
• Assess strengths and weaknesses of subordinates and provide guidance and growth opportunities.
• Maintain current knowledge of industry standards, vendor information, and procedures related to product support installations, repairs, and refurbishments.
• Assist in maintaining work schedules and updating CMP cards.
• Review work to ensure compliance with Gulfstream Repair Station procedures and FAA Airworthiness Standards.
• Support Lean activities.

Requirements

• High School Diploma or GED required.
• FAA A&P license or ability to obtain a repairman certificate within 30 days of start date.
• 10 years extensive experience in production/manufacturing/service center.
• Thorough knowledge of manufacturing and/or repair station procedures and specifications.
• Established track record of troubleshooting manufacturing or installation processes.
• Proficient knowledge of all applicable machinery and processes necessary to perform the job.
• Basic computer knowledge and skills.
• Ability to read, write, speak, and understand the English language.

Nice-to-haves

• Previous fabrication and sheetmetal shop equipment experience.
• Aviation maintenance experience.

Benefits

• Competitive compensation
• Medical, prescription, dental and vision coverage starting on day 1
• Retirement savings plan with a generous 6% 401k match - immediate vesting