Customer Support Master Craftsperson

Gulfstream Aerospace - Savannah, GA

Full-time - Mid Level

Savannah, GA

Transportation Equipment Manufacturing

About the position

The Customer Support Master Craftsperson at Gulfstream Aerospace Corporation is a pivotal role that requires a technical expert in the field of in-service aircraft. This position is responsible for performing repairs and installations that demand a high degree of accuracy and timeliness. The Master Craftsperson will function independently within a team-oriented environment and may take on a leadership role when necessary. The role emphasizes the importance of labor efficiency and overall job success, requiring the individual to troubleshoot problems effectively with minimal oversight. The ideal candidate will possess advanced skills in blueprint reading and have experience in sheet metal fabrication and installation. Additionally, experience with interior modifications and installations on Legacy aircraft, specifically models GIV-G550, is essential. The position also involves interacting with various departments, including Engineering and Quality Control, to troubleshoot issues and implement effective solutions. The Master Craftsperson will be responsible for organizing and administering the Employee Skills Development Program, identifying training requirements, and ensuring compliance with industry standards and FAA regulations. This role is not only about technical expertise but also about mentoring and guiding subordinates, assessing their strengths and weaknesses, and providing opportunities for their professional growth. The Master Craftsperson will maintain a current knowledge of industry standards and assist in maintaining work schedules and compliance with Gulfstream Repair Station procedures. Overall, this position is crucial for ensuring the quality and efficiency of aircraft service and delivery schedules.

Responsibilities

• Perform technical functions such as correct methods of in-service installations, repairs/mods, and refurbishments.
• Troubleshoot any problem areas on in-service aircraft to determine cause and pursue preventative actions with proper liaison which improves efficiency and product quality.
• Assist in problem solving to establish or correct planning methods for in-service aircraft refurbishments and installations efficiently by utilizing standard techniques, procedures and criteria.
• Interact with Engineering, Product Support Engineering and Quality Control to troubleshoot problems and implement solutions.
• Organize, develop (with assistance of the Training Department) and administer the Employee Skills Development Program.
• Identify and develop training requirements for tooling, test equipment and other areas.
• Plan, schedule and complete tasks in order to meet service/delivery schedules.
• Assist management, as required, with supervision and instruction of technicians in proper procedures and techniques of trouble shooting airframe, routine inspections and preventive maintenance.
• Assess strengths and weaknesses of subordinates and provide guidance and growth opportunities to reinforce developmental areas.
• Maintain a current knowledge of industry standards, vendor information and all other procedures, publications and general knowledge pertaining to product support installations, repairs, and refurbishments.
• Assist in maintaining work schedules and updating of CMP cards. Review work, including forms and records, to ensure compliance with Gulfstream Repair Station procedures and FAA Airworthiness Standards.
• Support Lean activities.

Requirements

• High School Diploma or GED required.
• FAA A&P license or ability to obtain a repairman certificate within 30 days of start date.
• 10 years extensive experience in production/manufacturing/service center.
• Advanced blueprint reading skills required.
• Sheet metal fabrication and installation experience is preferred.
• Interior modification and installation experience on Legacy aircraft (GIV-G550) required.
• Thorough knowledge of manufacturing and/or repair station procedures and specifications, plant safety, tooling, and quality requirements.
• Established track record of troubleshooting manufacturing or installation processes.
• Proficient knowledge of all applicable machinery and processes necessary to perform the job.
• Basic computer knowledge and skills.
• Ability to read, write, speak, and understand the English language.