Gabb Wireless - Lehi, UT
posted 3 months ago
Full-time - Entry Level
Onsite - Lehi, UT
Ambulatory Health Care Services
About the position
The Customer Support Representative at Gabb Wireless plays a crucial role in delivering exceptional support experiences to customers. This position focuses on providing assistance with account management, device troubleshooting, order support, and billing inquiries. The representative will work in a fully remote environment, ensuring customer satisfaction while embodying the company's mission to create safe technology for children.
Responsibilities
- Answer incoming calls and provide high-quality support to customers.
- Take ownership of customer issues and follow problems through to resolution.
- Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment.
- Continually learn about products and services to enhance knowledge for better customer support.
- Develop as a customer support representative for Gabb.
Requirements
- 1+ years of experience in a customer support role, preferably for a technology product or service.
- Exceptional communication skills and the ability to react quickly when speaking with customers.
- Strong problem solving and troubleshooting skills to assist customers clearly and accurately.
- Quiet dedicated work-space in your home, free from distractions.
Nice-to-haves
- Previous experience with Calabrio, Gladly, Dialpad, or other call center software.
Benefits
- 401(k) matching
- Paid time off
- Pet insurance
- Stock options
