Customer Support Operations Manager
Captions•New York, NY
480d•$125,000 - $165,000
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About The Position
The Customer Support Operations Manager at Captions will play a crucial role in enhancing the customer experience for millions of users. This position involves managing a team of customer support agents, developing operational processes, and ensuring high-quality support across various platforms. The role requires collaboration with product and engineering teams to address customer feedback and improve service delivery.
