This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
DarioHealth - New York, NY
posted 2 days ago
About the position
At Dario, Every Day is a New Opportunity to Make a Difference. We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career. The Customer Support Representative responds to customer service and support inquiries from B2B and B2C members and maintains customer records in compliance with regulatory policies and procedures.
Responsibilities
- Responds to member concerns, questions, and technical needs via multichannel communication, following regulatory policies and procedures.
- Informs members about Dario products and services, upselling when appropriate.
- Maintain records in compliance with regulatory policies and procedures.
- Provide stellar customer service to members in a kind and patient fashion.
- Other duties as assigned.
Requirements
- Native English speaker, Bilingual in English/Spanish a Must.
- Excellent telephone etiquette skills.
- Demonstrated effective organizational, time management, and communication skills.
- Ability to learn, analyze, understand, and convey complex information.
- Proficient with technology, web-based applications, mobile applications, etc.
- Prior Customer Service/Support experience.
Nice-to-haves
- Experience with Salesforce or other CRM's a plus.
