Customer Support Representative (Insurance Property & Casualty License Required)

Hippo Insurance Services • Irving, TX

417d • $47,008 - $47,008 • Remote

About The Position

The Customer Support Representative at Hippo Insurance Services is responsible for delivering exceptional customer service to homeowners, utilizing a proactive approach to problem-solving and collaboration with sales and underwriting teams. This role requires a Property & Casualty license and involves a hybrid work environment, with a focus on providing a white-glove service experience to customers.

Requirements

• 2+ years' experience in a customer-facing role or contact center environment.
• Prior experience in Property or Homeowner's insurance is required.
• Currently hold or have held an active P & C license in the last 12 months.
• Proficient in productivity software (Outlook, Word, Zoom), experience with Salesforce is a plus.
• Excellent oral and written communication skills.
• Flexible and willing to do what is needed to get great work done.

Nice To Haves

• Experience working with top carriers in the industry.

Responsibilities

• Provide an unparalleled customer support experience via phone, chat, and email.
• Process customer service requests quickly and thoroughly.
• Collaborate with customers on topics such as billing, contact information, payment requests, and policy level adjustments.
• Exceed the expectations and requirements of customers.
• Treat customers with the Platinum Rule: 'Treat others how they want to be treated.'

Benefits

• Multiple medical plans to choose from
• 100% employer covered dental & vision plans
• 401(k) retirement plan
• Short & long-term disability
• Employer-paid life insurance
• Flexible Spending Accounts (FSA) for health and dependent care
• Employee Assistance Program (EAP)
• Equity compensation
• Training and internal career growth opportunities
• Flexible Time Off
• 12 weeks of parental leave for primary and secondary caregivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed